Your Client Rights

When you participate in our services, you have the right to:

• Informed Consent: You can make choices about your care, including who is involved and how your information is shared.
• Professional and Ethical Care: You will receive timely, caring, and professional services.
• Respect for Your Voice: You can express your opinions, beliefs, and values, and we will consider them in your care. You also have the right to practice your religious and spiritual beliefs.
• Complaints and Feedback: You have the right to know how to file a complaint and express concerns if you feel your rights haven’t been respected or your needs are not being met.
• Family Involvement: You can involve your family or legal guardian in your care decisions, when appropriate.
• Special Assistance: If needed, we’ll help you access additional services to meet your needs.
• Confidentiality: Your personal information will be kept private, secure, and confidential. You also have the right to access your records.
• Non-Coercive Services: You have the right to services that protect your self-determination, including freedom from abuse or neglect.
• Understanding Rules and Expectations: We’ll explain the rules and expectations of our services, including any factors that could result in termination.
• Cultural Respect: We respect and honor your cultural heritage in the delivery of services.
• Safe and Healthy Environment: We are committed to providing a safe and healthy space for all clients.
• Referrals to Support Services: We will refer you to other services, including legal, advocacy, and self-help resources.
• Participation in Decisions: You will be involved in decisions regarding your care and treatment plan.

Voluntary Services:

All services are voluntary. You have the right to refuse any service or treatment at any time.

For Minors:

When serving minors without parental or guardian consent, we will:

• Respect the rights of minors and their families to participate in decisions about services.
• Provide services to minors aged 12 and older if they are developmentally able to make informed decisions, and if other consent requirements are met.
• In the case of a mature minor, the minor will be asked for consent before any personal information is shared with parents or guardians.

Our Commitment:

We will ensure that all clients receive a summary of their rights and responsibilities at the time of intake and annually thereafter. Our staff is trained to respect and uphold your rights with the utmost professionalism and ethical conduct.

If you have any questions or concerns about your rights, please don’t hesitate to reach out. Your dignity, privacy, and choice matter to us.