{"id":694,"date":"2021-12-08T10:32:15","date_gmt":"2021-12-08T18:32:15","guid":{"rendered":"https:\/\/www.interiorhomecare.ca\/?page_id=694"},"modified":"2023-08-25T09:40:18","modified_gmt":"2023-08-25T16:40:18","slug":"feedback","status":"publish","type":"page","link":"https:\/\/www.interiorhomecare.ca\/feedback\/","title":{"rendered":"Feedback"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_three_fifth  avia-builder-el-first   container_wrap sidebar_right'  ><div  class='avia-slideshow av-k5wpozhc-48253a9c2cc3cad9ff10f8c02d62ab08 avia-slideshow-featured av_slideshow_full avia-slide-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied   avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 28.666666666667%;'><li  class='avia-slideshow-slide av-k5wpozhc-48253a9c2cc3cad9ff10f8c02d62ab08__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-713 avia-img-lazy-loading-not-713\"  src=\"https:\/\/www.interiorhomecare.ca\/wp-content\/uploads\/2021\/12\/IHCS-Slider-Feedback-3-1500x430.jpg\" width=\"1500\" height=\"430\" title='IHCS-Slider-Feedback' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-694'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-191x7-c87853e0dfcce7e1e3b4d7ef4cce88f6\">\n.flex_column.av-191x7-c87853e0dfcce7e1e3b4d7ef4cce88f6{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-191x7-c87853e0dfcce7e1e3b4d7ef4cce88f6 av_three_fifth  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_two_fifth  avia-builder-el-first  first flex_column_div av-animated-generic top-to-bottom av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-a8w99-6a2508af7c07c003169a2ef23a20733c\">\n#top .av-special-heading.av-a8w99-6a2508af7c07c003169a2ef23a20733c{\npadding-bottom:10px;\ncolor:#893e7b;\n}\nbody .av-special-heading.av-a8w99-6a2508af7c07c003169a2ef23a20733c .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-a8w99-6a2508af7c07c003169a2ef23a20733c .special-heading-inner-border{\nborder-color:#893e7b;\n}\n.av-special-heading.av-a8w99-6a2508af7c07c003169a2ef23a20733c .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-a8w99-6a2508af7c07c003169a2ef23a20733c av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-2  el_before_av_textblock  avia-builder-el-first  av-linked-heading'><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >We Welcome Your Feedback!<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-kwxun8hy-c02efcdd346d5755e6741dfe93ea92ce '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>If you have a compliment, concern or complaint, please email our General Manager, Cynthia Winthrope at <a href=\"mailto:cynthiaw@interiorhomecare.ca\">cynthiaw@interiorhomecare.ca<\/a> or call <a href=\"tel:250-542-9717\">250.542.9717<\/a><\/p>\n<h2>Submit your feedback in a way that works for you.<\/h2>\n<h5><\/h5>\n<h5>Send us a letter by mail to:<\/h5>\n<p>Interior Homecare Solutions<br \/>\n3907 \u2013 27 Street<br \/>\nVernon, BC<br \/>\nV1T 4X8<\/p>\n<h5>Drop by in person:<\/h5>\n<p>At our Head Office in Vernon (the address above) <a href=\"https:\/\/goo.gl\/maps\/i7v22zJf2XM8mvdq8\">Click here for driving directions<\/a><\/p>\n<h5>Calls us:<\/h5>\n<p><a href=\"tel:250-542-9717\">250.542.9717<\/a><\/p>\n<p>Click the links to see our <a href=\"\/wp-content\/uploads\/2023\/08\/LS-01-04a-CODE-OF-ETHICS-POLICY.docx.pdf\" target=\"_blank\" rel=\"noopener\">Code of Ethics<\/a> and <a href=\"\/wp-content\/uploads\/2023\/08\/RM-04-01-COMPLAINT-RESOLUTION-POLICY.pdf\">Complaint Resolution Policy<\/a>.<\/p>\n<\/div><\/section><\/p><\/div><div  class='flex_column av-a051i-b55bf4d25a649dbcd31f0de456790c42 av_two_fifth  avia-builder-el-4  el_after_av_three_fifth  el_before_av_one_full  flex_column_div  '     ><form action=\"https:\/\/www.interiorhomecare.ca\/feedback\/\" method=\"post\" data-fields-with-error=\"Found errors in the following field(s):\" class=\"avia_ajax_form av-form-labels-visible   avia-builder-el-5  avia-builder-el-no-sibling   \" data-avia-form-id=\"1\" data-avia-redirect='' ><h3 class=''>Fill out our online form:<\/h3><fieldset><p class='  first_form  form_element form_fullwidth' id='element_avia_1_1'><label for=\"avia_1_1\">Name <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_1_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_1_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_2_1'><label for=\"avia_2_1\">E-Mail <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_2_1\" class=\"text_input is_email\" type=\"text\" id=\"avia_2_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_3_1'><label for=\"avia_3_1\">Subject <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_3_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_3_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_4_1'><label for=\"avia_4_1\" class=\"textare_label hidden textare_label_avia_4_1\">Message <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><textarea  name=\"avia_4_1\" class=\"text_area is_empty\" cols=\"40\" rows=\"7\" id=\"avia_4_1\" ><\/textarea><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_5_1\" class=\"hidden \" id=\"avia_5_1\" value=\"\" \/><\/p><div id='avia_6_1' class='av-recaptcha-area  first_form  form_element form_fullwidth '  data-container_class=\"\" data-custom_class=\"\" data-context=\"av_contact_form\" data-token_input=\"av_recaptcha_token\" data-version=\"avia_recaptcha_v3\" data-theme=\"light\" data-size=\"normal\" data-score=\"0.5\" data-text_to_preview=\"\" data-value=\"\"><div class=\"av-google-badge-message hidden\">This site is protected by reCAPTCHA and the Google <a href=\"https:\/\/policies.google.com\/privacy\">Privacy Policy<\/a> and <a href=\"https:\/\/policies.google.com\/terms\">Terms of Service<\/a> apply.<\/div><\/div><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"Submit\" class=\"button\"  data-sending-label=\"Sending\"\/><\/p><\/fieldset><div class=\"avia-disabled-form\">This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.<\/div><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div><\/div><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kwxw3wd8-5e2babea45fa64623bee6dfdd41dfd40\">\n.flex_column.av-kwxw3wd8-5e2babea45fa64623bee6dfdd41dfd40{\npadding:20px 20px 20px 20px;\nbackground-color:#efefef;\n}\n<\/style>\n<div  class='flex_column av-kwxw3wd8-5e2babea45fa64623bee6dfdd41dfd40 av_one_full  avia-builder-el-6  el_after_av_two_fifth  avia-builder-el-last  first flex_column_div  '     ><section  class='av_textblock_section av-kwxvawqc-7e0c3641beafedaf8c43b7f80949d478 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>We care about the health and wellbeing of our clients. If you have any concerns about potential abuse or the level of service being provided, contact Community Living BC (CLBC).<\/h2>\n<h4><\/h4>\n<h4>Click the links to <strong><a href=\"https:\/\/www.communitylivingbc.ca\/how-do-i-get-support\/request-review-complaints-process\/file-a-complaint\/\" target=\"_blank\" rel=\"noopener\">Complaints About Service<\/a><\/strong> or <strong><a href=\"https:\/\/www.communitylivingbc.ca\/contact\/whistleblower-contact\/\" target=\"_blank\" rel=\"noopener\">Reporting Abuse &amp; Neglect of a CLBC Client<\/a><\/strong><\/h4>\n<p>If you need assistance completing a form or letter with your concerns, call <a href=\"tel:1-855-664-7972\">1-855-664-7972<\/a> to speak with an independent advocate for assistance.<\/p>\n<p>Below is a Client and Staff Complaint Form.<\/p>\n<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var e=gform.hooks[o][n];null==i&&(i=n+\"_\"+e.length),gform.hooks[o][n].push({tag:i,callable:r,priority:t=null==t?10:t})},doHook:function(n,o,r){var t;if(r=Array.prototype.slice.call(r,1),null!=gform.hooks[n][o]&&((o=gform.hooks[n][o]).sort(function(o,n){return o.priority-n.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==n?t.apply(null,r):r[0]=t.apply(null,r)})),\"filter\"==n)return r[0]},removeHook:function(o,n,t,i){var r;null!=gform.hooks[o][n]&&(r=(r=gform.hooks[o][n]).filter(function(o,n,r){return!!(null!=i&&i!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][n]=r)}});<\/script>\n                <div class='gf_browser_chrome gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_2' >\n                        <div class='gform_heading'>\n                            <h2 class=\"gform_title\">Client and Staff Complaint Form<\/h2>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_2'  action='\/wp-json\/wp\/v2\/pages\/694' data-formid='2' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_2' class='gform_fields top_label form_sublabel_above description_above'><div id=\"field_2_6\"  class=\"gfield gfield--type-date gfield--input-type-datepicker gfield--datepicker-no-icon gfield--width-full field_sublabel_above gfield--no-description field_description_above gfield_visibility_visible\"  data-js-reload=\"field_2_6\"><label class='gfield_label gform-field-label' for='input_2_6' >Date<\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_6' id='input_2_6' type='text' value='' class='datepicker gform-datepicker mdy datepicker_no_icon gdatepicker-no-icon'   placeholder='mm\/dd\/yyyy' aria-describedby=\"input_2_6_date_format\" aria-invalid=\"false\" \/>\n                            <span id='input_2_6_date_format' class='screen-reader-text'>MM slash DD slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_2_6' class='gform_hidden' value='https:\/\/www.interiorhomecare.ca\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/div><fieldset id=\"field_2_1\"  class=\"gfield gfield--type-name gfield_contains_required field_sublabel_above gfield--no-description field_description_above gfield_visibility_visible\"  data-js-reload=\"field_2_1\"><legend class='gfield_label gform-field-label gfield_label_before_complex'  >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_2_1'>\n                            \n                            <span id='input_2_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <label for='input_2_1_3' class='gform-field-label gform-field-label--type-sub '>First<\/label>\n                                                    <input type='text' name='input_1.3' id='input_2_1_3' value=''   aria-required='true'    autocomplete=\"given-name\" \/>\n                                                <\/span>\n                            \n                            <span id='input_2_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                            <label for='input_2_1_6' class='gform-field-label gform-field-label--type-sub '>Last<\/label>\n                                                            <input type='text' name='input_1.6' id='input_2_1_6' value=''   aria-required='true'    autocomplete=\"family-name\" \/>\n                                                        <\/span>\n                            \n                        <\/div><\/fieldset><fieldset id=\"field_2_2\"  class=\"gfield gfield--type-email gfield_contains_required field_sublabel_above gfield--no-description field_description_above gfield_visibility_visible\"  data-js-reload=\"field_2_2\"><legend class='gfield_label gform-field-label gfield_label_before_complex'  >Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container_email gform-grid-row' id='input_2_2_container'>\n                                <span id='input_2_2_1_container' class='ginput_left gform-grid-col gform-grid-col--size-auto'>\n                                    <label for='input_2_2' class='gform-field-label gform-field-label--type-sub '>Enter Email<\/label>\n                                    <input class='' type='email' name='input_2' id='input_2_2' value=''    aria-required=\"true\" aria-invalid=\"false\"  autocomplete=\"email\"\/>\n                                <\/span>\n                                <span id='input_2_2_2_container' class='ginput_right gform-grid-col gform-grid-col--size-auto'>\n                                    <label for='input_2_2_2' class='gform-field-label gform-field-label--type-sub '>Confirm Email<\/label>\n                                    <input class='' type='email' name='input_2_2' id='input_2_2_2' value=''    aria-required=\"true\" aria-invalid=\"false\"  autocomplete=\"email\"\/>\n                                <\/span>\n                                <div class='gf_clear gf_clear_complex'><\/div>\n                            <\/div><\/fieldset><fieldset id=\"field_2_5\"  class=\"gfield gfield--type-checkbox gfield--type-choice gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_above gfield_visibility_visible\"  data-js-reload=\"field_2_5\"><legend class='gfield_label gform-field-label gfield_label_before_complex'  >Nature of Complaint<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox' id='input_2_5'><div class='gchoice gchoice_2_5_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_5.1' type='checkbox'  value='Another Client'  id='choice_2_5_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_5_1' id='label_2_5_1' class='gform-field-label gform-field-label--type-inline'>Another Client<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_2_5_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_5.2' type='checkbox'  value='Communication'  id='choice_2_5_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_5_2' id='label_2_5_2' class='gform-field-label gform-field-label--type-inline'>Communication<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_2_5_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_5.3' type='checkbox'  value='Family Member'  id='choice_2_5_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_5_3' id='label_2_5_3' class='gform-field-label gform-field-label--type-inline'>Family Member<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_2_5_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_5.4' type='checkbox'  value='Environment'  id='choice_2_5_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_5_4' id='label_2_5_4' class='gform-field-label gform-field-label--type-inline'>Environment<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_2_5_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_5.5' type='checkbox'  value='Service Delivery'  id='choice_2_5_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_5_5' id='label_2_5_5' class='gform-field-label gform-field-label--type-inline'>Service Delivery<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_2_5_6'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_5.6' type='checkbox'  value='Employee\/Staff'  id='choice_2_5_6'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_5_6' id='label_2_5_6' class='gform-field-label gform-field-label--type-inline'>Employee\/Staff<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_2_5_7'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_5.7' type='checkbox'  value='Business Practice'  id='choice_2_5_7'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_5_7' id='label_2_5_7' class='gform-field-label gform-field-label--type-inline'>Business Practice<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_2_5_8'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_5.8' type='checkbox'  value='Financial'  id='choice_2_5_8'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_5_8' id='label_2_5_8' 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