Interior Home Care Solutions: Our Commitment to Your Care

Interior HomeCare Solutions is a leading Home Health Care service provider and proud to operate the corporate “home” office in Vernon, British Columbia, located in the Okanagan Valley. We employ close to 300 team members and helps 1000’s of clients and families live better lives.

It doesn’t matter the age, the medical reason, or day to day life situation, our compassionate in-home caregivers understand the importance of quality care. Interior HomeCare Solutions offers home care services to their clients and their families helping to live each day fully, with the assurance of compassionate and professional care. When the family and loved ones trusts the care, they are better able to cope, and it relieves everyone who is involved, with the day to day worry and health concerns.

Please call our office directly for a free in-home consultation.

IHCS Strategic Plan

At Interior Home Care Solutions, our goal is to provide high-quality, person-centered care that meets your needs and supports your goals. We work in partnership with clients, families, employees, and the community to deliver compassionate, reliable, and professional care.

What Guides Us

We are dedicated to:

Listening to your needs and designing care plans that work for you.
Meeting or exceeding quality standards to ensure the best outcomes.
Building strong relationships with everyone we serve.

How We Improve

Every year, we gather feedback from clients and families, review our performance, and identify areas where we can do better. This includes:

Client and family surveys to understand what works and what needs improvement.
Monitoring health and safety to create safe environments for everyone.
Training our team to stay up to date with the latest best practices.

Our Priorities for 2024–2025

Achieving Accreditation
We are working to meet CARF (Commission on Accreditation of Rehabilitation Facilities) standards, which will ensure the highest level of care for our clients. Steps include:
- Updating our policies and procedures to match the best practices in the field.
- Training our staff to provide consistent, high-quality services.
- Preparing for a formal review to earn accreditation in 2025.
Providing Reliable and Person-Centered Care
Our team focuses on ensuring that every client receives consistent and personalized support. We are improving how we:
- Communicate with clients and families about their care.
- Respond to challenges, such as scheduling and staffing, to reduce disruptions in service.
- Use technology to make care more efficient and accessible.
Ensuring Safety and Well-Being
Safety is a top priority. We review and enhance safety protocols regularly to protect clients, families, and staff. This includes:
- Regular inspections and emergency procedure testing.
- Ongoing analysis of any incidents to learn and improve.
- Ensuring all staff have up-to-date first aid and health training.

Your Role in Our Success

We value your input and invite you to share your thoughts and experiences. Together, we can make sure Interior Home Care Solutions continues to be a trusted partner in your care.

For questions or feedback, please see our feedback form at Feedback – Interior HomeCare Solutions. We’re here to help!

I wanted to take a moment to express my sincere gratitude for the exceptional nursing care I received during my recent traumatic experience over the past 6 months.

The compassion & dedication your nurses showed were truly remarkable. Their professionalism combined with a genuine caring attitude made a significant difference in my recovery. Every interaction reflected their commitment to providing not just care, but comfort, empathy and support.

It’s clear that Karen, Aekam, Mycaela & Colleen are not just professionals, but caring individuals who strive to make a positive impact in the lives they touch. They truly are amazing people and I feel that my road to recovery was made much more positive, having them come to my home every week to care for me, both physically and mentally.

Thanks again for sending me these angel’s, they truly helped me so much and I will miss them all dearly!

Meet Our Leadership Team

Holly Malfair

Owner / Director of Operations & Nursing

Having now owned IHCS for almost 25 years, Holly is so proud of her team and the high-quality care they provide to their clients. Just as Holly wanted the flexibility to enjoy her free time, she is so glad to be able to offer that to her staff — a happy team makes for a great work environment where the staff is able to provide the personalized care that clients deserve.

Cynthia Winthrope

General Manager

Cynthia has been with IHCS for 20 years as General Manager, in charge of business planning and growth development.She loves the people and she loves to be an administrator and manager. But, also important to Cynthia is to work for a company that makes a difference in the lives of others. Even though she’s not hands-on with clients, her favourite moments are when she gets to speak with them.

Our Mission

In partnership with our clients, stakeholders, employees, and community we commit to provide quality, person centered, outcome-based care.

Our Vision

We will lead our community through our dedication, compassion, and commitment. We will meet or exceed expectations.

Our Guiding Principles

Maintain the highest level of Integrity in all relationships.
Provide and deserve respect and trust.
Encourage our employee’s innovation, commitment, and responsiveness.
Develop teams that collaborate and co-operate.
Ensure competence, quality, and improvement with training, education, evaluation, and review.